Focus: Customer Care and team synergy

The brief: A creative, fun and energised communications learning programme for front-line staff with customer relations responsibilities.

Our response: A series of learning sets and interactive theatre sessions designed develop and improve their interactions with customers and to present real-life scenarios, where staff were able to witness the impact of good customer care on patient care.

Outcome: Re-energised teams transforming attitudes to internal and external customers and patients; reducing customer complaints by 15%.

Contact us on 020 7223 4488 to discuss your learning needs.